tugas1

BAHASA INGGRIS BISNIS 2

“SOFTSKILL”

 

Nama                   : Santi Yulia

                                Kelas                  : 4EA32

                                Dosen                :  Dicky Dwi Prakosa

FAKULTAS EKONOMI S1 MANAJEMEN

UNIVERSITAS GUNADARMA

2017

Abstract

Analisis of queues at Pt. National Pension Savings Banks Tbk.

PI. Management major, Faculty of economics, University Gunadarma, 2016.

Keywords : analysis gueues, bank Btpn Bekasi.

(xi+38+attachment)

In the industrial world there is a phenomenon that can not be avoided but can be minimized, the phenomenon is a queue.Queue arise because of the people/goods waiting to get service. The purpose of this paper is todetermine the gueueing system that is currently used in the transacyion proses in Pt. nasional pension savings banks tbk kcp bekasi and to know must be done to avoid the queues are too long and can minimize the average time when the transaction process for making pension benefit in the area of bekasi with the analysis tool used is a multi-channel single phase.

The results of this study indicate that the service provided to customers in order to minimize the average time waiting gueue in the nasional pension savings pt.bank tbk kcp bekasi hardly any queues are too long and the long expected teller to direct customer do not only at the counter maing any retirement benefits.

List book (1991-2015)

Conclusion :

Based on the discussion that has been done, the authors provide the following conclusion:

1.      Services provided to customers in order to minimize the average time waiting queue on busy day. Services provided to customer in order to minimize the average tome waiting queues at busy day average transaction time waiting in the system 0,127 hour or 7,64 minutes. In the mean time waiting in the system transaction 0,1467 hour or 8,802 minutes. Whereas on normal day the average transaction time waiting in queues 0,000571 or 0,03426 minutes. The average the to wait in the system transaction 0,00116 hours or 0,698 minutes. So the research results obtaired queue that in Pt. nasional pension savings banks tbk kcp bekasi were hardly any queues.

2.      Based on these discussions the service system so that no queues are to long the legth of the expected altendand directs customer not only in the booth making any retirement benefits. Because of this research the authors look for teller counters pensions virtually no long queues and long. And alsonthe nimber of customer who transaction not as much as the transaction at the counter taking retirement benefits.

Then by operating the four tellers an busy day dan 2 ordinary enough on the day optimal.

Suggestion

1.      To take advantage of idle time employees should stoned pt.nasional pension savings banks tbk kcp bekasi adding to the teller shoes on busy days to optimal average time.

2.      We recommended that nasional retired savings bank kcp bekasi diversity on increase customer service for tranfers, payment of taxes, electricity bills and telephone.